Support

GetMail offers the option to get a personal mailbox under the same email address name for each family member, for example:

family@ewards.kiwi
dad@edwards.kiwi
mom@edwards.kiwi
liam@edwards.kiwi
kate@edwards.kiwi

Once you have registered your first email address, you have the option to add additional mailboxes in your GetMail account.

GetMails email platform adheres to the The General Data Protection Regulation (GDPR), the toughest privacy and security law in the world.

The regulation was put into effect on May 25, 2018 and will levy harsh fines against those who violate its privacy and security standards, with penalties reaching into the tens of millions.

Some of the core regulations limit the purpose, use and storage of user data. Companies can only collect data which is absolutely necessary to offer its services and not keep personal data once the processing purpose is completed. Processing of personal data outside the legitimate purpose for which the personal data was collected is forbidden.

Users have also the “right to be forgotten” which means they can ask that personal data should be deleted once the legitimate purpose for which it was collected is fulfilled.

Unfortunately, it is not possible to refund the registration costs of your email address once the order has been submitted. As soon as we receive your order our platform secures the email name with DotKiwi registry and GetMail is being invoiced for the cost.

GetMail provides only the email service, our platform doesn’t offer the option to manage the DNS or zone of your  name. In case you want to use your .Kiwi name for more than just email, we suggest to move your domain onto our Moreweb platform. At Moreweb you have control of your web names and access to additional products and services.

Via webmail in your browser
getmail.kiwi/webmail
In your webmail account you can customise your email address, e.g. change the display name, setup forwards and filters and add a signature.

Via email client (e.g. Outlook) on desktop or mobile
Setup a new email account type IMAP on your device and use the following settings.

Incoming Mailserver
imap.getmail.kiwi
Port 993
Security SSL

Outgoing Mailserver
smtp.getmail.kiwi
Authentication same as incoming, user + password
Port 587
STARTTLS or Security TLS

Via your iPhone or iPad
Account
IMAP ACCOUNT INFORMATION
Name: Your Name
Email: your email address
Description: how the email address will show up

INCOMING MAIL SERVER
Host Name: imap.getmail.kiwi
Username: your email address
Password: your email address password

OUTGOING MAIL SERVER
SMTP smtp.getmail.kiwi

Advanced >>
INCOMING SETTINGS
Use SSL: switch on
Authentication: Password
IMAP Path Prefix (/ leave empty)
Server Port: 993

Please follow the instructions in our detailed step-by-step guide how to set up your email address on your iPhone.

Account
IMAP ACCOUNT INFORMATION
Name: Your Name
Email: your email address
Description: how the email address will show up

INCOMING MAIL SERVER
Host Name: imap.getmail.kiwi
Username: your email address
Password: your email address password

OUTGOING MAIL SERVER
SMTP smtp.getmail.kiwi

Advanced >>
INCOMING SETTINGS
Use SSL: switch on
Authentication: Password
IMAP Path Prefix (/ leave empty)
Server Port: 993

Setup a new email account type IMAP on your device and use the following settings. Use our detailed step-by-step guide for detailed instructions.

Incoming Mailserver
imap.getmail.kiwi
Port 993
Security SSL

Outgoing Mailserver
smtp.getmail.kiwi
Authentication same as incoming, user + password
Port 587
STARTTLS or Security TLS

Yes, you can use your GetMail email address with your preferred email client like Outlook, Apple Mail, etc. on your computer or also mobile phone. Please use the following settings for that.

Incoming Mailserver
imap.getmail.kiwi
Port 993
Security SSL

Outgoing Mailserver
smtp.getmail.kiwi
Authentication same as incoming, user + password
Port 587
STARTTLS or Security TLS

After an email address expires, the account and all data including emails are deleted.

In case you decide you no longer want your email address but you want to keep any existing emails, you need to export your emails and store them locally. You can do that in your GetMail webmail account under Settings > Download personal data.

Alternatively, you can use the email export function that most common email clients (Apple Mail, Outlook, etc.) offer. Please consult the support or help section of your email client provider.

If you’re thinking of migrating your email address service to a different provider, you can use the above options to migrate your emails or ask your new provider if they offer an email migration service.

You can retrieve your GetMail account password using the following link. Please note that you need your generic email address that you used to sign up with us.
getmail.kiwi/go/index.php/password/reset

You can change or reset your email address password using the following link.
getmail.kiwi/email-password-reset

In case you have reached your 5GB email capacity, you have the option to increase to 25GB or 50GB storage. Please use the form in your GetMail account to send us a quick message and we get that sorted for you.
Alternatively, you can always free up some space by deleting old, unneeded emails in particular emails with large attachments.

The maximum mail size incoming and outgoing allowed in Open-Xchange is 50MB.

1. Log into your getmail.kiwi account.
2. Click on Your name in the upper right corner.
3. Click on Security Settings and use the green Click here to Enable button.

If you want to cancel your email you have two options. You can choose to not renew your email address and simply ignore the next renewal reminder. Your email address will then expire 30 days later. Please make sure to backup and download any emails you would like to keep. If you want to delete the email address instantly, you can contact us via email and we can remove your email address and data from our system.

You will receive a renewal reminder before your email address expires. If you have your credit card stored in your GetMail account, you can let your email address renew automatically.

Please send us an email in case you want to change your email address. We can reissue your email address for you. Please note that changing your email address means you will lose access to all your existing emails, for that reason it is important to backup and download your emails before we proceed with the email address change.

Alternatively, we can add alias email addresses. For example, if your name is Alex Anyname and you are using alex@anyname.kiwi as your email address, we can add ally@anyname.kiwi me@anyname.kiwi, mail@anyname.kiwi, just to name a few.
Maybe adding an alias email address is sufficient for you. The advantage with alias email addresses is, that you don’t need to backup and download your emails. Emails send to your alias email addresses end up automatically in your main inbox.

Depending on your email client you may or may not be able to recall a message you have already sent. The best practice is to triple check your email and its recipients prior to hitting that send button!

The short answer is yes. Depending on your mail client it may be a little different. On most mail clients when you receive an email from an unwanted source you should be able to click a drop down next to their name in the mail header which will give you the option to block this contact.

If you want to send an email to a big group without all the email addresses being visible this is done in the BCC (blind carbon copy) section. Under the mail email address bar, you should have the option to CC or BCC contacts in. Simply paste in the contacts you would like to receive you email. While you will see their emails, none of the recipients will be able to.

To display and modify your personal contact data, click the profile icon in the top right corner and select “My contact data” from the dropdown menu. A pop up displays all available details. In order to modify your contact details, simply change or fill in the information in the appropriate fields and click on “Save”.

Tip: You can also change your personal contact data by using the User data widget in the Portal or by clicking on “My contact data” in the basic settings.

Click on the profile icon in the top right corner and select “Settings” from the dropdown menu. In the “Basic settings” you can change your Language and Time zone. You can also select which Quick launch icons to show in the toolbar. Finally, you can also change your contact data by clicking “My contact data”.

OX App Suite is available in several different languages. To change your current language, click on the profile icon in the top right corner and select “Settings” from the dropdown menu. Under “Basic settings” in the settings area. Select a language from the dropdown menu next to “Language”. To activate the selected language, you need to sign out and login again.

To access the email settings, click on the circle icon with your profile picture or initials on the right side of the menu bar. A drop-down box will appear, and you can select “Settings”. Click on Mail on the right side. This section offers you basic settings for your email account. Additional settings are available in the subfolders “Compose”, “Signatures”, and “Filter Rules”.

You can create a new signature in the “Signatures” area in the Mail settings. Simply click on “Add new signature” and a pop up appears. Enter a name for your signature, type in your signature and select where you’d like your signature to appear from the drop-down menu at the bottom. After confirming with “Save” you can define which signature you would like to use for new emails, replies and forwards.

The “Layout” section in the “View” drop down menu in the toolbar offers you four different ways to display your emails: vertical, compact, horizontal and list. You can change your layout by clicking on the desired view type. When using List view and have an email open, in order to return to your email list you have to click “back” underneath the toolbar.

You can add subfolders to your email inbox to manage all your incoming emails. Click the burger icon next to the folder “Inbox”, and then click on “Add new folder” in the dropdown. Enter a name for the new folder and click on “Add”. Your new folder will appear in your folder tree.

To set up an automatic reply to your emails while you are out of the office, click on the circle icon with your profile picture or initials and select settings from the dropdown. Click Mail on the left side of the screen. Under the Mail settings, click the Vacation notice box. Toggle the Vacation notice icon to turn on your vacation notice or select the Start and End dates to send your vacation notice. Then type your subject and message. When you are done, click Apply changes.

You can define an email address to which incoming emails get forwarded to automatically. Click on the circle icon with your profile picture or initials and select settings from the dropdown. Click on Mail on the left side of your screen. Then click the Auto forward box. Toggle the auto forward button to on. Then type in the email address you’d like to forward emails to and decide whether you would like to keep a copy of the forwarded email. Then click Apply changes.

OX App Suite allows you to automatically save new email addresses while sending or receiving emails from unknown recipients. Click on the circle icon with your profile picture or initials and select settings from the dropdown. Click on Mail on the left side of your screen. In the Behaviour section, tick the box for “Automatically collect contacts in the folder “Collected addresses” while sending” and “Automatically collect contacts in the folder “collected addresses” while reading”. OX App Suite will now automatically save unknown email addresses to your Address Book.

OX App Suite does not come with a spellcheck button, instead, it uses your Internet Browser to check your spelling. Most Internet browsers have spellcheck automatically enabled and check your spelling as you are typing your email. In some browsers, if you misspell a word it will autocorrect with the correct spelling of the word. In other browsers, if you misspell a word it will appear underlined in red font. If you right-click on the misspelled word, the correct spelling appears, and you just have to click on it to correct your spelling.

Here are the ways to enable or disable spellcheck in the most popular Internet Browsers on Windows and Mac Machines:

MOZILLA FIREFOX

If you use Mozilla Firefox with Windows:
To enable or disable spell checking, select the “Menu” button located at the upper-right corner of the screen, then choose “Options“.
1. Scroll to the “Language” section.
2. Select “Check your spelling as you type” if you want to turn spell checker on. Uncheck it if you wish to have it off.

If you use Mozilla Firefox on a Mac Machine:
To enable or disable spell checking, select the “Menu” button located at the upper-right corner of the screen, then choose “Preferences“.
1. Scroll to the “Language” section.
2. Select “Check your spelling as you type” if you want to turn spell checker on. Uncheck it if you wish to have it off.

GOOGLE CHROME

If you use Google Chrome on a Windows Machine:
To enable or disable spellcheck, click the Chrome menu button in the top right on the browser toolbar. Select ”Settings” and at the bottom click ”Advanced”. Scroll down to ”Languages” and click on “Spell Check”. Select the languages for which you’d like to enable spellcheck.

If you use Google Chrome on a Mac Machine:
Spellcheck is enabled by default but you have different options for checking your spelling. Click “Edit” in the menu bar at the top and hover your mouse over “Spelling and Grammar” to see the following options:

1. Check Spelling and Grammar
2. Check Document Now
3. Check Spelling While Typing

INTERNET EXPLORER (WINDOWS ONLY)

If you use Internet Explorer on a Windows Machine:
To enable or disable spellcheck, click on the “Windows” home menu. Then select “Settings” from the application menu, then select “Devices”. In the Device settings, click on “Typing” on the left. Then toggle on ”Autocorrect misspelled words”.

SAFARI (MAC ONLY)

If you use Safari:
Spellcheck is enabled by default but you have different options for checking your spelling. Click ”Edit” in the menu bar at the top and hover your mouse over ”Spelling and Grammar” to see the following options:

1. Show Spelling and Grammar
2. Check Document Now
3. Check Spelling While Typing
4. Check Grammar With Spelling
5. Check Spelling Automatically

Printing is easy with OX App Suite. Select the email message that you’d like to print, then click the “More actions” icon from within the email or from the menu bar and select Print from the dropdown menu. If you would like to print a contact, select the contact or multiple contacts that you want to print, then click on “More actions” and select Print from the dropdown menu. If you want to print a task, select that task and then click on the “More actions” icon and select Print from the dropdown menu.

Whether you use a Mac or a PC, you can easily adjust the size of the text in OX App Suite. Windows users press ‘Ctrl’ + ‘+’ (plus) on your keyboard to zoom in, press ‘Ctrl’ + ‘-’ (minus) to zoom out, and press ‘Ctrl’ + ‘0’ (zero) to return to default text size. Mac users press ‘Command’ + ‘+’ (plus) on your keyboard to zoom in, press ‘Command’ + ‘-’ (minus) to zoom out, and press ‘Command’ + ‘0’ to return to return the text to its default size.

Click on the App launcher icon next to the red notification icon. Select Address Book from the menu. To create a new contact, click on “New” and select “Add contact” from the dropdown menu. A new form opens, and you can fill in the contact details. To extend the form, tick the box next to “show all fields” at the bottom. You can also add files as attachments to the contact. Confirm with “Save” and your new contact is displayed in the appropriate Address Book folder.

Click on the App launcher icon next to the red notification icon. Then select Calendar from the menu. Click on “New” in the Calendar’s toolbar. A new tab opens and lets you define a subject, location, date and time and much more. To add another participant start entering the participants name or email address in the “Add contact/resource” field. As soon as you start typing, auto completion offers you matching results to choose from. Click on “Create” to save the appointment.

OX Drive is an online storage solution to store your documents, photos and media in the cloud. This means, you only need access to OX App Suite and OX Drive and you will have access to all your files, too. OX Drive lets you synchronize your files with all your devices using the browser or native apps. It comes with several features and functions that are designed to make your life easier, such as previewing files without downloading, sharing files with others and many more.

OX Drive allows you to preview files without downloading them. Click on the file you’d like to view, and the view icon will appear in the toolbar. A pop up appears with the file. The preview also provides you with details about the opened file and additional options: You can download, share or even edit a file if possible. Many other options are available – please see the User Guide for details.

To download a specific file from Drive, use the “Download” icon in the toolbar after you have selected a specific file. Please note that you can also synchronize your files with your local or mobile device. This means you do not need to download files anymore because you will have all your files on every device.

There are two ways to upload files to Drive. Within Drive you can browse to the folder you would like to upload a file to. Select “Upload files” from the “New” dropdown within the toolbar. In the pop up select the file you would like to upload and confirm. You can also select files from your local device and drag and drop them into a specific drive folder. To upload a new version of an existing file, please select the file in Drive you would like to update. If you have enabled “File details” in the “View” drop down within the toolbar, you can drag and drop the new version of the selected file from your local device to the “Details” area. You can also click on “Upload new version” in the “Details” area to browse for the local file you would like to upload. Both options are also available in the preview mode.

You can update your files by uploading new versions of existing files (please see “How do I upload a new file to OX Drive?” for details). This does not mean that your original files get replaced and deleted, OX Drive still allows you to access prior versions of your files. The “Details” section and the preview mode offer a dropdown to view all prior versions of the document. Clicking on the dropdown next to a specific file offers you additional options: view, download, make this the current version, delete version and delete all previous versions.

Once you have downloaded the OX Drive app and launched it for the very first time, a set up wizard welcomes you and guides you through the most important features and functions. There are several useful options to let OX Drive support you on your mobile device without consuming too much of your bandwidth or battery.

OX Text, OX Spreadsheet and OX Presentation are the 3 applications within the broader term OX Documents. These applications can be used to create and edit text documents, spreadsheets and presentation online. Text, Spreadsheet and Presentation work in the cloud. That means, you can create and edit your documents from anywhere using the familiar features and functions from your Office software solution. It works on all your devices including your PC, Laptop, Tablet, and Smartphone. OX Documents provides flexibility to meet your daily needs: whether you use it to make smaller changes to documents, to exchange documents with others, work on documents while you are on the go, or even if you would like to create an entirely new text document, spreadsheet or presentation. It is even possible to collaborate with others on a document in real-time. You will quickly discover how easily OX Text, OX Spreadsheet and OX Presentation support your everyday needs.